PLEASE READ EVERYTHING (We take that you agree to the following terms and conditions upon purchasing):
1. Strictly no refund & cancellation once we posted your order.
2. We ship our terrariums every day and we pack the glassware professionally and securely with thick, custom fitted carton boxes.
3. 100% safe arrival guarantee. In the event that they arrive cracked / broken / with defect, please INFORM US WITHIN 48 HOURS based on the delivered time stated in the tracking status, we will do a considerate amount of refund or we will give our very best to send a similar one again.
4. While we have yet to face any of these concerns, in any case where tariff or additional costs were imposed upon arrival, you shall bear the full price.
5. Kindly take note that this is 100% handmade glass work & moss in TerraLiving and it’s not possible for every piece to be 100% same and flawless.
6. Minor, non-life-threatening scratches or accidental finger prints on the glass may exist because we made everything with our own hands, not machine.
7. Photos taken under yellow display light (background) & TerraLight, white display light (on moss) with Mirrorless Camera. Expect some colour differences from what you see on screen and the real thing.
8. Personally, we think the real thing really look way better.