Frequently asked questions

Do you ship to [country name]?


Our shipment routes cover only Malaysia, United States, Canada, United Kingdom, France, and Switzerland. Upcoming routes are Germany, Hong Kong, Spain and Italy. Tentatively, they will open on February 2020.




Why don't you ship to my country?


Every country has different rules and regulations which require different certifications. We are working with representatives from different countries to run feasibility test.




Can I / my company be your distributor / reseller?


We don't go through distributor / reseller channel because every piece of work is unique and we wish to have absolute control over the entire process so that we can better understand our clients.




I love your work! Are they for sale?


Currently, they are available only in our physical gallery or www.etsy.com/shop/terraliving




What are ZERO Moss and Live Moss often mentioned by everyone?


The infographic summary are available under the "Support" section. For quick access to detailed section, 1. Link to ZERO Moss 2. Link to Live Moss




Why are you not replying to my messages / e-mail / comments?


Hopefully this FAQ section helps a lot in answering your questions. We are working around the clock to address them as fast as we can. However, we may miss out some of your messages. If you need to reach us faster, kindly drop a whatsapp message to +60 17-6383820 We will try our best to come back to you. If your questions are available in the FAQs, sorry to say that but we may not reply you. Thank you for the cooperation and have a nice day.




Can I visit TerraLiving Gallery?


Our gallery in Melaka, Malaysia is an exquisite construct designed by our co-founder, Raymond. It is open exclusively for those who have made prior appointments as we allow only 1 batch of visitor per session. Kindly drop a message via WhatsApp (+60 17 - 6383820) / email (goterraliving@gmail.com) to schedule an appointment. You need to provide us your name, country of origin, purpose of visit and which designs are you interested in.




Do you have wholesale package?


Every piece of work is truly a class of its own. We don't mass produce them by lowering quality for profit. So, no, we don't do wholesale.




What about franchising?


We'd say official brand licensee. If we are both comfortable with that, we can explore more on this matter.




Where is TerraLiving based at?


A tranquil village within Melaka, a historical city recognized by UNESCO, in a wonderful country with strong cultural and bio- diversity known as Malaysia.




I am from [company / brand]. Can we collaborate on [interesting topics]?


We are very open to explore all sorts of opportunities / concepts / brand collaborations to make the world a more beautiful & interesting place to live in. We are also willing to send our work to Moon / Mars. So yeah, feel free to talk to us.




We saw your work in this store and they are very cheap.


There are lots of parties who seized the opportunity to make quick cash by impersonating our brand / designs and work. Be aware of that as we can't guarantee if they will actually send you the actual thing or the quality is on par. We are not affiliated with them. If you suspect something to be too good to be true, then yes, it really is.




Did the moss produce the fog? How did you all made that happen?


Originally created for moss therapeutic experience, we used a fog condenser / fog maker / mist maker / water atomizer to pump the mist into the glass to moisten up the moss. Mosses don't produce fog naturally in such a small environment and no, those are not oxygen.





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