【 NO Import duty, taxes & shipping surcharges 】
• Prices are final at checkout for every order.
• Tariffs, import taxes, handling fees, and related charges are fully paid and included at checkout, with no unexpected surcharges.
[SECTION 1: SHIPPING DETAILS]
🚚 Estimated ship-out date: ~3 - 5 working days upon placing an order (as soon as we can). 100% safe arrival guarantee. These are intricate art pieces and we need some time to craft & deliver only the best.
🛬 Estimated arrival: 3 - 5 working days to arrive at your door-step unless there are unexpected events or delays not within our control.
The Time Crystal ZERO, Luxurious Preserved Moss Terrarium
📖⎡ Have you ever considered capturing time or visualizing what it would look like? ⎦
The Time Crystal is a delicate botanical art; a one-of-a-kind, limited edition series that encapsulates time as if it were a physical object.
There is no definite timeline or creation schedule for "The Time Crystals". They were randomly crafted over the course of time.
The deep contemplation and reassessment of time have inspired our designers to create this sleek yet refined "Time Crystal".
The work of wood and ZERO Moss are transplanted onto the undulating slope within the "Time Crystal" geometrical glass structure, which embodies how little nature can thrive in simplicity - binding us all to something so vast, time.
This is our re-imagination of time and memories - the way we express such abstract concepts with curiosity and awe.
• Handcrafted by scientists & designers in Malacca, Malaysia with 9 years of experience.
• 100% real preserved indoor plant and moss art.
• Everlasting, maintenance-free plant gift or desk decor.
• Each piece is based on the same styling as its reference photo but features slight variations due to natural elements.
• You will receive an exact photo of your selected piece before it is shipped.
📦 What’s in the package:
I) The Time Crystal ZERO - Heart of Forest, Luxurious International Limited Edition release.
II) The Time Crystal ZERO - Heart of Forest, opener for its seamless glass door.
III) TerraLight 2.0, custom crafted display light.
IV) Authenticity card, signed by Raymond, the Lead Designer & Co-founder of TerraLiving.
•【Branding】: All terrariums feature the “TERRALIVING” branding on glass and wood, but you can request for its removal when ordering.
•【Unpacking Tip】: Handle packaging gently to avoid dislocating the moss.
•【Moss Fragments】: It is usual for small moss pieces / fragments to come off during unpacking as these are natural, organic materials.
📏 Size (Glass Vessel):
Approx. ~ Base size: 160mm diameter
Maximum built-up space: H (380mm) x W (160mm) x D (240mm)
Glass thickness: 3mm
Glass door: Yes, state-of-the-art seamless hinge mechanism glass door (refer to video / photo attached)
💡 NEW TerraLight 2.0:
NEW slimmer, minimalist and taller TerraLight (5W) that allows 80% more reflection-free viewing angles & more immersive viewing experience. Swivel head-lamp at optimum height for shadow overcast fine-tuning.
*Requires 1-step assembly.
A) Cool white, bright LED ambiance.
B) Custom designed 5W, 16 mini LED light bulbs with diffuser cover for glare reduction (Maximum Height = ~480 - 500mm)
C) USB Powered (USB adapter plug NOT included), 4 brightness adjustment (25%, 50%, 70% & 100%), 3 count-down timer modes (2hrs, 4hrs, 8hrs) or permanently on.
D) Custom hand-made rubber wood base (Size = 290mm x 290mm)
[SECTION 4: MOSS GUIDE & GENERAL T&C]
🌳 About ZERO Moss, a kind of Preserved Moss by TerraLiving:
1. 【Cultivation & Preservation】: Grown in greenhouses at peak health, ZERO Moss is carefully freeze-dried and preserved in our lab.
2. 【Looks Fresh, But It’s Non-Living】: ZERO Moss is biologically inactive, soft, fresh-looking, and virtually condensation-free.
3. 【Moss Colours】: A reflection of its original form achieved through chlorophyll extraction and UV-protecting plant dyes using our lab-grade formula.
4. 【Science Meets Art】: Inspired by plant preservation techniques while working in herbaria or “plant museums”, we’ve enhanced the process to keep moss looking fresh for artistic displays.
5. 【Display-Grade Beauty】: ZERO Moss is designed for sculptural art pieces that require no maintenance beyond an occasional wipe.
6. 【Natural Scent】: Preserved moss has an earthy, slightly “sour” scent due to its acidic nature.
✋ Care Tips:
• Keep ZERO Moss out of direct sunlight and never spray it with water.
• Store it indoors in a cool, dry place, and only open your display for viewing.
⚠️⚠️⚠️ Terms & Conditions ⚠️⚠️⚠️
1. 【Phone Number Needed】: When you place an order, kindly share your phone number (tell us if you prefer not to). Our logistic partners need it to generate the shipping waybill.
2. 【No Refunds/Cancellations】: Once shipping has begun, changes can no longer be made to your order.
3. 【No Returns/Exchanges】: Please double-check before ordering, as all sales are final once we start shipping.
4. 【Delivery Responsibility】: Once delivered, we are not liable for theft. We recommend receiving your package personally or leaving it with someone you trust.
5. 【Carefully Packed】: We ship daily using thick, custom-fitted cartons for safe delivery. (Thousands of successful international shipments!)
6. 【Shipping Delays】: While we ship promptly, occasional delays due to customs or unforeseen events are out of our control.
7. 【100% Safe Arrival Guarantee】: If your order arrives damaged, please notify us within 48 hours of delivery (as per tracking info). Unboxing videos can help us resolve issues faster.
8. 【Handmade Nature】: Each piece is lovingly handmade, so slight variations or imperfections are part of its charm.
9. 【Natural Materials】: Minor scratches, fingerprints, or leftover natural elements like moss fragments are normal and part of the organic design process.
10. 【Unique Artwork】: Perfection doesn’t exist in handmade art, but we strive for beauty in every piece. Inconsistencies not visible from a viewing distance of 30cm or about 1 ft are not defects.
11. 【Colour Variations】: Photos are taken under daylight or a common table lamp with a 6500k light bulb and may differ slightly from what you see in person.
We put our heart and soul into creating these terrariums and are proud to have received such positive feedback from our customers.
Thank you for considering our work. We hope to have the opportunity to serve you with our best creations.
